Patient Fees & Holding Deposit
When registering to become a patient at anyone of the DrMediSpa clinics, patients are required to pay a secure holding deposit which stays on the patients account to ensure all future bookings. This payment is held until they give formal notice that they wish to close their patient account. The secure holding deposit ensures all future bookings can be made, without further requests for over the phone payments. This safeguards the patients and the clinic against any forms of financial abuse and allows the patient to make quick appointment bookings. You can ask one of our reception team to go through this process with you should you require further information.
Cancellation Policy
The clinic operates a 7-day notice for doctor’s appointments and 48 hours cancellation policy for therapist appointments. If you need to cancel or reschedule your appointment for any reason, please do inform us in advance. If you fail to inform us 48HRs/7DAYS before your appointment, this will result in you losing your deposit or session from your course.
Please be aware that if you are more than 10 minutes late to your appointment this may result in a shorter treatment time, or you not being seen.
Chaperone Policy
If you would like a chaperone to be present during an examination (or any other reason) please inform our reception staff when booking your appointment. In the event of the practice not being able to offer you a chaperone, you will be given the option of re booking for a new date.
We regret that no children (under the age of 16) or pets are allowed in our clinics at any time in accordance with government regulations.
Medicines and prescriptions Policy
For all patients requiring prescription medications the clinic will require you to request your repeat prescription a minimum 10 days before collection. The clinic only stocks medications per patient requirements. Should you require further information, please contact a member of our team.
Refund Policy
DrMediSpa clinic only employs GMC registered practitioners to administer treatments and therefore does not issue refunds for any treatment previously provided. If you are unhappy with the result of your treatments. DrMediSpa Clinic will, in certain circumstances offer an alternative treatment should your practitioner agree, that further treatment may be required to achieve results, this will be discussed with your practitioner at your review appointment. Patients who do not attend review appointment will not be eligible for any form of reparation.
Treatments/services are not transferable to other individuals All items & purchases are non-refundable. This does not affect your statutory rights.
Should you experience any post treatment complications or just require reassurance please contact our reception team who will be able to assist you and if necessary, contact your practitioner.
Contact
Working Hours: 0208 418 0362
Emergency Only: 07825346923
E: hello@drmedispa.com
Patient Feedback
Any form of patient feedback from our patients is welcomed. Receiving patient feedback is how we can improve our service to our patients. Patient feedback also allows us to acknowledge members of our team that have achieved excellence in patient care.
Please feel free to leave a review on either Trust Pilot or Google Reviews
https://uk.trustpilot.com/review/drmedispa.com
