A complaint must be made no more than 12 months after:
The time limit will not apply if the company – is satisfied that:
The company will only accept complaints from a third party under certain conditions:
Either:
The complainant has the right to alert an independent healthcare body (such as ISCAS), should the complainant need to escalate complaints if not resolved by the provider.
Contact information Below:
Independent Sector Complaints Adjudication Service (ISCAS)
email: info@iscas.org.uk
https://iscas.cedr.com/contact/
Should the complainant wish to raise an issue with an independent doctor they are within their rights to contact the General Medical Council (GMC)
The General Medical Council (GMC)
https://www.gmc-uk.org/about/get-involved/complaints-and-feedback-about-our-service/how-to-raise-complaint